Frequently Asked Questions
Product Questions
How much fruit is in a Tray?
Should I store my fruit in the fridge?
If the fruit is a little green, does that mean they’re not ripe?
What type of fruit is available now?
Shipping and Delivery Questions
When will my order ship?
What delivery service do you use?
Where do you Ship?
Can I ship to a PO Box?
What are the cut off dates for Guaranteed Standard delivery for the holidays?
Who may I contact if I have questions?
How much is Shipping and Handling?
Online Order Questions
What credit cards do you accept?
Am I safe to order online?
Product Questions
- How much fruit is in a Tray?
A tray of fruit is approximately 9 lbs.
- Should I store my fruit in the fridge?
Citrus is ready to eat when it’s picked from the trees and will not ripen further once picked. Storing your fruit in a cool area will extend the life of the fruit. The ideal place to store is in the refrigerator. It will stay fresh for 2-4 weeks. Do not store in a plastic bag as citrus needs air circulation.
- If the fruit is green, does that mean they’re not ripe?
No, a greenish tint to the fruit does not indicate that it is not ripe. The outside color of the fruit is affect by the temperature. Early in the season when the temperatures are warmer the internal portion of the fruit matures but the outside skin does not color up until the cooler weather arrives. All of our fruit is picked at its peak taste and then packed and shipped to our customers to enjoy.
- What type of fruit is available now?
We’ve included a Fruit Calendar for the year on the website to explain the varieties in season. Please Click Here for the Fruit Calendar.
Shipping and Delivery Questions
- When will my order ship?
Place your order today and we will ship tomorrow. If you wish for it to arrive for a particular date or holiday, please specify during the checkout process.
- What delivery service do you use?
We ship all of our packages via FEDEX to ensure prompt delivery of our grove fresh citrus
- Where do you ship?
We ship to the Continental U.S. (except for CA, AZ, TX, NV, LA, HI)and the Canadian provinces of Ontario, New Brunswick, Newfoundland, Quebec, Nova Scotia and Prince Edward Island. Sorry we do not ship to Alaska, Hawaii or overseas at this time.
- Can I ship to a PO Box?
Since our packages are shipped via FEDEX we need a street address for delivery.
- What are the cut off dates for Guaranteed Standard delivery for the holidays?
US Shipments
Thanksgiving Delivery - Order by November 18th
Hanukkah Delivery - Order by December 13th
Christmas Delivery - Order by December 18th
Canadian Shipments
Thanksgiving Delivery - Order by November 14th
Hanukkah Delivery - Order by December 9th
Christmas Delivery - Order by December 12th
*Please keep in mind if you place your order after the above dates, we will try our best to get it to your recipient in time for the Holidays. All of our packages are shipped via FEDEX.
- Who may I contact if I have questions?
Telephone
Call one of our friendly customer service representatives at 1-800-237-7847
Email
Contact us via email by sending a message to Customerservice@Orangering.com
Regular Mail
Orange Ring
P.O. Box 2107
Haines City, FL 33844
Click here for our Contact Us information
- How much is Shipping and Handling?
Standard Shipping & Handling Charges
| Rate per Package |
Shipping Fee |
| One Tray |
$11.99 |
| Two Trays |
$12.99 |
| Three Trays |
$13.99 |
| Four Trays |
$14.99 |
| Sweet Treat Tray |
$5.49 |
| Chocolate Gator |
$5.49 |
| All other gift packages |
$11.99 |
*Please add an additional $29.99 per package for Canadian shipments.
Online Order Questions
- Am I safe to order online
We use SSL (secure socket layers) to encrypt information and keep it safe. We ensure you that your information is safe and is only seen by intended parties.
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